Customer Support Representative

The Customer Support Representative processes incoming customer quotes, order requests or questions by phone, fax, email.  Evaluate, quote, process, and expedite the requests and questions in a manner that ensures customer satisfaction while meeting company revenue and profit goals. 

• Process customer questions or requests for parts in a timely manner; manage and track the part ordering process to provide timely quotations.
• Communicate order status and part number information to internal and external customers in a timely manner.
• Interface with third party vendors to identify, purchase and supply parts to customers.
• Process repairs, returns and credit memos in a timely manner.
• Review and use the SAP Complaint Management System and follow up with the customer to resolve their concerns.
• Use feedback from customers and colleagues to identify and recommend process improvements to management.

Basic Requirements

• Associate degree in related field or equivalent related work experience.
• 3+ years’ experience in a fast paced, high volume, customer support role
• 2+ years’ experience working with an enterprise resource planning system (ERP)
• 2+ years’ experience working with Microsoft Office
• Ability to manage and resolve customer conflicts or issues.

Preferred Qualifications

• Skilled at adapting to ambiguous and changing situations that impact customer service.
• Ability to build relationships with internal and external customers.
• Ability to complete work with minimal supervision.
• Experience reading technical documents.
• Knowledge and experience working in SAP.

The compensation range for the non-exempt position is between $24-$31/hour

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

The welfare of our employees’ matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.

• Health insurance (Medical, Dental, Vision, and Prescription from day one)
• 401(k) with generous Company Match
• Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
• Education Assistance Program
• Paid Time Off

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.