Country Service Manager-Pharma

Syntegon Technology (Thailand) Co., Ltd. • Bangkok

Full-time

Debaratana Road, 10540 Bangkok

from today

Together with 6,300 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help. Apply now and become part of our team!

Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service-HUB, approximately 50 colleagues (Sales, Technical Support and Field Service) are devoted to supporting our customers in SEA, Pakistan and Australia / New Zealand.

We are expanding our Engineering team in Asia Pacific. The growing business and additional responsibilities require an extended team of motivated and experienced internal sales colleagues. In this role, you will interact daily with colleagues from various countries.

Customer satisfaction is our key goal in our work.

Your duties

Identify the potential for Service-products (Spare-Parts, Modifications, Technical Support, Service-agreements etc.) and develop a strategy together with the management to grow our Service-sales in Thailand and other country
Agree on Sales-targets with the management and define and execute measures to achieve the targets.
Establish a close personal relationship with customers, identify their potential and needs and conduct periodic consultative meetings on site and online.
Build trust in the brand of Syntegon among customers, identify areas of dissatisfaction and follow through measures to increase customer-satisfaction
Obtain information on competitors’ activities both for Service and New Equipment; detect opportunities to offer new equipment
Collaborate closely with manufacturing entities, colleagues from new-equipment-sales and other departments
Develop a constructive relationship with our Agent and align activities where necessary.
Report timely and in appropriate quality on your activities to management and peers (visit-reports, forecasts, lost-order-reports etc in CRM)
Collect and summarize the technical requirements (RFQ) for new inquiries, prepare risk-assessment and identify possible obstacles and ways to overcome them
Observe market-trends and industry regulations, assist marketing with input for machine improvements and future service product development.

Your profile

Bachelor or Master Degree in Engineering or/and other fields
Minimum of 3-year experience in technical sales, automation, system solution, preferably in machinery industry or technical industrial products
Good experience with MS Office, CRM. Experience with SAP is preferred
Good English, both in spoken and written
Strong customers orientation; detail-oriented and excellent problem-solving skills
Strong communication skills and able to handle multiple tasks using organizational skills
Proven ability to work independently on your own initiatives as well as in a team- environment with ability to travel in the region.

Compelling Reasons to join us:

Your Attractive Compensation Package

Benefit from competitive salaries and attractive additional benefits.

Your Work-Life Balance

For a better balance between work and personal life, we support you with flexible working time models.

Your Development

We support your career with personalized training opportunities and promote your career development, for example, through our talent programs.

Your Contribution

Sustainability is part of our identity. We promote a dynamic culture of innovation where you can contribute your ideas and creativity.

Your International Environment

Immerse yourself in an intercultural work environment and work on exciting projects worldwide.

Your Health

We promote health and well-being with a variety of health offerings.

My Job. My Passion.

My passion is to make highly complex packaging systems work to the point.

My passion is to achieve the best result for the department both qualitatively and commercially.

My passion is to make highly complex machines work with just a few lines of code.

My passion is to develop a new machine concept from sketch to fully functional machine.

Get to know us better

Syntegon - Processing and Packaging Technology

Your career as Key Account Manager at Syntegon

Diversity, Equity & Inclusion

Syntegon is a globally operating company that values diversity. We explicitly welcome an environment where all employees, regardless of gender, age, background, religion, sexual orientation, gender identity, or special needs, are equally valued.