Customer-Care-Specialist

Syntegon Technology (Thailand) Co., Ltd. • Bangkok

Full-time

Debaratana Road, 10540 Bangkok

from today

Together with 6,300 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help. Apply now and become part of our team!

Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service-HUB, approximately 50 colleagues (Sales, Technical Support and Field Service) are devoted to supporting our customers in SEA, South Korea, Pakistan and Australia / New Zealand.

We are expanding our Engineering team in Asia Pacific. The growing business and additional responsibilities require an extended team of motivated and experienced internal sales colleagues. In this role, you will interact daily with colleagues from various countries.

Customer satisfaction is our key goal in our work.

Your duties

Process customer inquiries, quotes, and orders from the entry to the dispatch of the delivery in SAP
Coverage of all spare part processes with customers including returns, repairs, credit, and debit notes
Support the parts identification with technical teams
Work with the purchasing team to determine delivery time
Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction
Monitor the status and control schedule internally and externally to meet timeline
Assist in maintaining correct master data
Document and leverage important customer information across departments
Follow up open quotes and inquiries
Follow up customer’s payment
Other assignments related to spare parts department

Your profile

Minimum of 5-year experience in spare parts sales in a regional role
Good experience with ERP systems (SAP is preferred) and MS Office
Very good English, both spoken and written
Detail-oriented and excellent problem-solving skills
Strong customers orientation
Strong communication skills and able to handle multiple tasks using organizational skills
Proven ability to work independently on your own initiatives as well as in a team environment
Good team player with ability to support colleagues
Knowledge of other languages is an advantage

Compelling Reasons to join us:

Your Attractive Compensation Package

Benefit from competitive salaries and attractive additional benefits.

Your Work-Life Balance

For a better balance between work and personal life, we support you with flexible working time models.

Your Development

We support your career with personalized training opportunities and promote your career development, for example, through our talent programs.

Your Contribution

Sustainability is part of our identity. We promote a dynamic culture of innovation where you can contribute your ideas and creativity.

Your International Environment

Immerse yourself in an intercultural work environment and work on exciting projects worldwide.

Your Health

We promote health and well-being with a variety of health offerings.

Diversity, Equity & Inclusion

Syntegon is a globally operating company that values diversity. We explicitly welcome an environment where all employees, regardless of gender, age, background, religion, sexual orientation, gender identity, or special needs, are equally valued.