Responsible for the electrical installation, support commissioning team, troubleshooting, testing, analyzing, and training of Syntegon packaging equipment and associated products.
Primary focus is to provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology Services.
KEY RESPONSIBILITIES
- Participates in internal and external training in order to maintain and further develop
level of technical expertise and proficiency.
- Provides assembly, installation, startup, and commissioning support at Syntegon and customer sites, including modernization upgrades.
- Provides electrical service work, including troubleshooting and preventative maintenance at customer sites.
- Train customers on proper operation, machinery updates/modifications, maintenance, and safety rules of packaging machinery.
- Represents the company to customers and colleagues in a professional manner.
- Maintain and contribute to a well-organized working environment at both company and customer facilities.
- Observes all safety regulations and informs supervisor of any safety issues or hazards.
- Process detailed expense and trip reports on all service visits, in a timely fashion.
- Work in tight quarters; on top of and underneath equipment. Stand, stoop, kneel and bend continuously while working on equipment (65% of the time).
- Lift up to 50 lbs on a regular basis.
- Travel up to 80% domestically and internationally which requires nearby proximity (within 50 miles) to a major metropolitan airport and may require residence in a specific geographic area to better serve a specific customer base.
