Service Sales Manager

Syntegon Technology (Thailand) Co., Ltd. • Bangkok

Full-time

No.1858/83-84 INTERLINK Tower Bang Na 1858/83-84, 10540 Bangkok

from today

We are a leading global provider of processing and packaging technology. We develop and produce intelligent total solutions for the pharmaceutical and food industries in over 15 countries. Together with you and more than 5,800 colleagues, we want to turn our ideas and visions into intelligent and sustainable machines and services that make life easier for people all over the world. Originating from Germany, we draw on 160 years of experience with a global presence of more than 30 locations.
Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service-HUB, approximately 50 colleagues (Sales, Technical Support and Admin) are devoted to supporting our customers in SEA, Korea, Taiwan, Pakistan and Australia/New Zealand.

We are expanding our sales-team in Asia Pacific. The growing business and additional responsibilities require an extended team of motivated and experienced sales colleagues. In this role, you will interact daily with colleagues from various countries.

Customer satisfaction is our key goal in our work and the basis for our growth.

Your duties

Responsible for Service sale activities in assigned countries.
Promote service products (Spare part, service, and upgrade/modernization) to achieve sales goals, commercial responsibility from offer, clear order, TNS, and collection of overdue receivables.
Work closely with the customer service and field service team to deliver part & services in a timely manner. Aligning and exchanging after-sales activities with new machine ASMs.
Coordinate and steer Agents in the region; target-setting and –monitoring, definition and tracking of measures. In areas without Agent’s target-setting and measure definition/-monitoring.
Conduct the market analysis for market potential follow by the product portfolio planning and strategies for short term and long term.
Provide monthly forecasting and pipeline management.
Responsible for customer complaints and problem solving.
Build and maintain close relationship with customers and Agents.
Customer visits for technical and sales discussions and promote service products.
Perform customer visit as target.
Cooperation with manufacturing sites for all required support and project delivery.
Understand the technical requirements regarding Service of our customers and offer solutions together with the manufacturing plants.

Your profile

Bachelor’s degree in engineering or/other fields
Minimum of 5 years’ experience in service sales for automation system solutions, preferably in machinery industry or technical industrial products.
Good experience with MS Office, CRM. Experience with SAP is preferred
Good English, both in spoken, presentation and writing
Strong customers orientation; detail-oriented and excellent problem-solving skills
Strong communication skills and able to handle multiple tasks using organizational skills
Proven ability to work independently on your own initiatives as well as in a team- environment with ability to travel in the assigned region.

Compelling Reasons to join us:

Your Attractive Compensation Package

Benefit from competitive salaries and attractive additional benefits.

Your Work-Life Balance

For a better balance between work and personal life, we support you with flexible working time models.

Your Development

We support your career with personalized training opportunities and promote your career development, for example, through our talent programs.

Your Contribution

Sustainability is part of our identity. We promote a dynamic culture of innovation where you can contribute your ideas and creativity.

Your International Environment

Immerse yourself in an intercultural work environment and work on exciting projects worldwide.

Your Health

We promote health and well-being with a variety of health offerings.

My Job. My Passion.

My passion is to make highly complex packaging systems work to the point.

My passion is to achieve the best result for the department both qualitatively and commercially.

My passion is to make highly complex machines work with just a few lines of code.

My passion is to develop a new machine concept from sketch to fully functional machine.

Get to know us better

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Diversity, Equity & Inclusion

Syntegon is a globally operating company that values diversity. We explicitly welcome an environment where all employees, regardless of gender, age, background, religion, sexual orientation, gender identity, or special needs, are equally valued.