Head of Equipment Lifecycle & Serviceability

As the Head of Equipment Lifecycle & Serviceability, you will lead the integration of serviceability across the entire lifecycle of our packaging equipment—from design and installation to maintenance, upgrades, and obsolescence management. Drive strategic initiatives to enhance equipment uptime, service readiness, and customer satisfaction.

Key Responsibilities:

Serviceability in Design Integrate serviceability early in equipment design, collaborating with R&D and engineering to ensure easy maintenance, faster diagnostics, and reduced downtime. Support the development of standardized service protocols and documentation.

Organizational Readiness Prepare the service organization to respond effectively to customer needs. Optimize processes, tools, and training, and align teams with lifecycle requirements. Implement digital tools and remote support to improve efficiency.

Customer-Centric Management Partner with customers to maximize equipment value and mitigate lifecycle risks. Identify upgrade opportunities, advise on performance risks, and develop tailored remediation plans.

Cross-Functional Collaboration Foster collaboration across departments to embed serviceability in all operations. Lead initiatives to improve reliability, customer satisfaction, and service performance. Lead the end-to-end process of developing new modernizations for our equipment.

Performance & Insights Define and track KPIs for uptime, service readiness, and customer satisfaction. Provide strategic insights and recommendations to senior leadership.

Impact: Your leadership will ensure our equipment and organization deliver exceptional service, driving customer satisfaction and long-term success.

Qualifications & Skills

We are looking for a senior professional with a strong technical foundation, strategic mindset, and proven experience in driving serviceability and lifecycle performance within complex industrial machinery environments. You combine technical depth with leadership, collaboration, and clear communication, enabling you to influence design, guide teams, and advise customers effectively.

You bring:

• A Bachelor’s or Master’s degree in Mechanical Engineering, Industrial Engineering, or a related technical field.
• Extensive experience (10+ years) in serviceability, technical service, or lifecycle management within industrial machinery.
• Strong expertise in equipment design, maintenance, reliability engineering, and service delivery models.
• A strategic yet hands-on leadership style, with the ability to align cross-functional teams around shared goals.
• Excellent communication skills, capable of translating complex technical insights for diverse stakeholders.
• Fluency in English and a willingness to travel internationally (German language skills are a plus).

We have already asked a lot from you, so you can expect an attractive benefits package in return. Besides offering you a challenging position as a Head of Equipment Lifecycle & Serviceability within an international employer, you will also receive:

• A salary ranging from €5.800,-  to €6.800,- gross per month, depending on your experience.
• Attractive employment conditions, 28 vacation days, 104 ADV hours, flexible working hours, a fitness subscription, a bicycle plan, and a profit-sharing scheme.
• A great, collegial work atmosphere with enthusiastic and professional colleagues.
• A substantial amount of responsibility and autonomy in your role.
• A wonderful on-site canteen in Weert, located in a recently renovated building.

Excited? Click the “solliciteer” button! If you have any questions, please email Birgit.sadiki@syntegon.com. I’m happy to assist you!