Field Service Technician

As a competent and loyal ambassador for Syntegon, you will be responsible for providing excellent service to our customers on-site. Your responsibilities will include the installation, commissioning, training, troubleshooting, testing, analysis, as well as maintenance, repair, and training of Syntegon packaging machines and related products.

• You will conduct inspections, maintenance, repairs, training, and analysis on our customers' machines.
• In case of machine downtime, you will actively assist in on-site problem-solving or via telephone (helpline) to improve machine performance.
• You will present our service products such as modernization kits or spare parts packages to customers and provide advice on their pros and cons, serving as a link to the Service Sales department.
• You will regularly participate in internal, external, and manufacturer training sessions to maintain and enhance your technical expertise and skills.
• You will assist with machine acceptances at the factory as well as on-site with our customers.
• As a Field Service Technician, you will train customers in the proper operation, modifications, modernizations, and basic adjustment and safety rules of our machines.

• You have completed a technical apprenticeship as a mechatronics technician, electronics technician, industrial mechanic, electrical engineer, industrial electrician, or similar (e.g., technician), and ideally, you have already gained some experience in a similar position.
• You demonstrate strong problem-solving abilities and the ability to work in a self-organized manner, adapting flexibly to changing priorities and deadlines. Your open-mindedness makes you always ready to learn new things.
• Thanks to your mechanical and/or electrical knowledge and your precise work ethic, you will easily succeed in this role. Experience with control systems from providers such as Allen Bradley, Siemens, or Beckhoff is advantageous.
• Your proficiency in English and Dansk, along with your confident and professional communication skills, forms the foundation for interacting with our national and international customers.
• Additional language skills (e.g. German) and experience in fieldwork/customer interaction are advantageous.
• You enjoy traveling and are eager to embark on business trips to visit our customers.

Because we care about the well-being of our employees, especially our service technicians, who are our company's calling card to our customers, we offer you an extensive benefits portfolio:

• An attractive salary package, pension and health insurance.
• Possibility of a company car also for private use (depending on the official mileage).
• Extensive continuing education opportunities, including digital and mobile learning opportunities
• A corporate culture with a strong focus on technology and collaboration.
• Great opportunities for personal and professional development.
• Informal work environment and committed colleagues.
• Intensive training on our machines by our experienced technicians, as well as digitally through our Syntegon onboarding app.
• Various social activities.

Do you need more information about the job?
Should you have questions regarding the above position, you are more than welcome to contact:

Dennis Schleifer
+49(7151)14-2831