Field Service Technician

Job Summary

Responsible for installation, testing, analyzing, maintaining, repairing and training on Packaging Equipment and associated products at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction. 

Key Responsibilities

•         Provide field service repairs, installations and training at our customer sites.

•         Train customers on proper operations, machinery updates/modifications, and        maintenance and safety rules of packaging machinery.

•         Coordinate development activities and upgrades related to improving machine functionality.

•         Assist production with final machine testing and checkout.

•         Provide support to multiple stakeholders (customers, sales and other product line departments) on all aspects of operating control systems, equipment and machinery.

•         Participate in internal, external and vendor training in order to maintain technical expertise and proficiency on all packaging equipment and applications.

•         Work in tight quarters; on top of and underneath equipment.  Stand, stoop, kneel and bend continuously while working on equipment (66% of the time).

•         Must be able to lift up to 50 lbs on a regular basis.

•         Travel extensively on short notice in North America and Internationally which requires proximity within 50 miles of a major metropolitan airport.

•         Up to 80% travel required.

•         Submit to safety, background and drug/alcohol testing as required by customers.

•         Must use personal protective equipment as necessary. 

Basic Requirements:

Must possess a minimum of a 2 year Packaging Machinery degree and have at least 2+ years of work experience in the packaging industry including experience with at least one Syntegon model Wrapper, Robot, or Carton erector/loader/closer

Preferred Requirements:

•  Experience installing and troubleshooting PLC motion control software and hardware including experience in repair/maintenance of capital equipment or electronics such as servo drives, HMI’s and programmable controllers.
• Strong Interpersonal, written and verbal communication skills
• Experience installing and troubleshooting PLC motion control software and hardware including experience in repair/maintenance of capital equipment or electronics such as servo drives, HMI’s and programmable controllers.
• Customer service focus
• Strong PC skills including Microsoft Office programs
• Ability to work independently
• German Speaking Skills a plus

Fit for Field Service? (syntegon.com)

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.

NOTE: All official Syntegon job postings can be found at www.syntegon.com.  Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Decatur, Oldsmar, Raleigh, New Richmond, Minneapolis and Allendale) prior to the job offer.

The expected compensation range for this non-exempt position is between $75,000 to $95,000 per year based on a full-time schedule.  

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

The welfare of our employees’ matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.

Benefits:

• pension plan
• extended benefits to include: dental, vision, and prescriptions
• Life Insurance
• Long Term Disability Insurance – Employer paid

*Union varies

• Education Assistance Program
• Paid Time Off
• Employee Assistance Program

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.