Field Service Engineer Pharma (Based on Singapore)

Syntegon Technology (Thailand) Co., Ltd. • Bangkok

Full-time

Debaratana Road, 10540 Bangkok

from today

Together with 6,300 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help. Apply now and become part of our team!

Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service-HUB, approximately 50 colleagues (Sales, Technical Support and Field Service) are devoted to supporting our customers in SEA, South Korea, Pakistan and Australia / New Zealand.

We are expanding our Engineering team in Asia Pacific. The growing business and additional responsibilities require an extended team of motivated and experienced internal sales colleagues. In this role, you will interact daily with colleagues from various countries.

Customer satisfaction is our key goal in our work.

Your duties

-Perform general Field Service activities on site including preventative maintenance, machine overhauls, machine inspections with spare part recommendations, fault finding and line performance optimization.

· Supporting the assembly and testing of new machines at our manufacturing sites around the globe up to FAT (where necessary).

· Supporting the installation and commissioning of new machines at the customers’ site up to SAT. Providing customer training and updating of the technical documentation.

· Giving the customers technical advice on site or via remote support. Clarifying problems and solutions with the manufacturing plants where necessary.

· Recommending service products for technical / performance improvements including overhauls, modernizations, modifications and spare-parts replacement.

· Preparing all necessary tools, equipment and technical documentation before going to site. Attending customer meetings at the beginning and end of an intervention. Clearly logging your daily activities on a site report. Summarizing what has been completed and any open items still to be addressed. Following up on any open topics until closed to the customers’ satisfaction.

· Additional role of a Senior FSE: Performing site management. Supervision and training of other Field Service Engineers.

Your profile

· Bachelor’s / Master’s degree in mechatronics or related field.

· Working experience in the Pharma / Packaging industry (6 years, Senior 8-10 years)

· Good verbal and written English Language.

- Good verbal and written Chinese Language.

· PLC / HMI software experience in Rockwell, Siemens, Schneider, Elau or Rexroth.

· Willingness to work overseas and travel up to 80% in the Asia Pacific Region.

- Employment contract based on Syntegon Singapore

- Must be Singapore Citizen or have permanent residence

Compelling Reasons to join us:

Your Attractive Compensation Package

Benefit from competitive salaries and attractive additional benefits.

Your Work-Life Balance

For a better balance between work and personal life, we support you with flexible working time models.

Your Development

We support your career with personalized training opportunities and promote your career development, for example, through our talent programs.

Your Contribution

Sustainability is part of our identity. We promote a dynamic culture of innovation where you can contribute your ideas and creativity.

Your International Environment

Immerse yourself in an intercultural work environment and work on exciting projects worldwide.

Your Health

We promote health and well-being with a variety of health offerings.

My Job. My Passion.

I like the complexity and diversity. Putting my technical attitude to the test.

Our machines are the best in the packaging world, and I only want to work with the best.

As a field service technician, you learn every day.

I am not somebody that wants to do less. I want to do more.

Working at Syntegon feels like being a member of a large family.

Meet the Team

Your career as a Field Service Engineer at Syntegon

Your career as Field Service Engineer at Syntegon

Your career as a Field Service Engineer at Syntegon

Your career as Field Service Engineer at Syntegon

Diversity, Equity & Inclusion

Syntegon is a globally operating company that values diversity. We explicitly welcome an environment where all employees, regardless of gender, age, background, religion, sexual orientation, gender identity, or special needs, are equally valued.

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Getting you onboard

Every company has its own culture and way of doing things. Our onboarding process allows you to get to know Syntegon and learn how we provide the highest standards in service.

Become an expert. Stay an expert.

When you grow and develop, the company does too. We believe that the best way to learn is on-the-job problem solving and training. Learn from a senior expert and try out new ways of solving problems supported by a mentor, your global colleagues, and technical advisors.