Your duties
- Perform general Field Service activities on site including preventative maintenance, machine overhauls, machine inspections with spare part recommendations, fault finding and line performance optimization.
- Supporting the assembly and testing of new machines at our manufacturing sites around the globe up to FAT (where necessary).
- Supporting the installation and commissioning of new machines at the customers’ site up to SAT. Providing customer training and updating of the technical documentation.
- Giving the customers technical advice on site or via remote support. Clarifying problems and solutions with the manufacturing plants where necessary.
- Recommending service products for technical / performance improvements including overhauls, modernizations, modifications and spare-parts replacement.
- Preparing all necessary tools, equipment and technical documentation before going to site. Attending customer meetings at the beginning and end of an intervention. Clearly logging your daily activities on a site report. Summarizing what has been completed and any open items still to be addressed. Following up on any open topics until closed to the customers’ satisfaction.
- Additional role of a Senior FSE: Performing site management. Supervision and training of other Field Service Engineers.
