Deputy Customer Care Manager

Syntegon Technology (Thailand) Co., Ltd. • Bangkok

Full-time

Debaratana Road, 10540 Bangkok

from today

Together with 6,300 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help. Apply now and become part of our team!

Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service-HUB, approximately 50 colleagues (Sales, Technical Support and Field Service) are devoted to supporting our customers in SEA, South Korea, Pakistan and Australia / New Zealand.

We are expanding our Engineering team in Asia Pacific. The growing business and additional responsibilities require an extended team of motivated and experienced internal sales colleagues. In this role, you will interact daily with colleagues from various countries.

Customer satisfaction is our key goal in our work.

Your duties

Assist Customer Care Manager in the management operations and as a deputy Customer Care Manager
Lead, motivate, develop Food Customer Care Specialist team and responsible for target setting and performance evaluation
Problem solving and Customer Care Specialist Food Team Performance Improvement
Co-operate with service area managers, field service engineers and manufacturing sites on quote / delivery
Handle for spare part process, Modernization order and Feild Service offer process

Your profile

Bachelor's degree on logistic and supply chain, business administration or related field.
2-3 years’ experience with commercial topics. Work experience e.g. order handling in technical service organizations, Order handling in international companies
Experiences to work in international operating companies and stress resistance.
Excellent in English
Experience in SAP is preferred
Teamwork, International Cooperation, Open for new challenges, Active business driver

Compelling Reasons to join us:

Your Attractive Compensation Package

Benefit from competitive salaries and attractive additional benefits.

Your Work-Life Balance

For a better balance between work and personal life, we support you with flexible working time models.

Your Development

We support your career with personalized training opportunities and promote your career development, for example, through our talent programs.

Your Contribution

Sustainability is part of our identity. We promote a dynamic culture of innovation where you can contribute your ideas and creativity.

Your International Environment

Immerse yourself in an intercultural work environment and work on exciting projects worldwide.

Your Health

We promote health and well-being with a variety of health offerings.

My Job. My Passion.

My passion is to make highly complex packaging systems work to the point.

My passion is to achieve the best result for the department both qualitatively and commercially.

My passion is to make highly complex machines work with just a few lines of code.

My passion is to develop a new machine concept from sketch to fully functional machine.

Get to know us better

Your career as buyer at Syntegon

Syntegon - Processing and Packaging Technology

Diversity, Equity & Inclusion

Syntegon is a globally operating company that values diversity. We explicitly welcome an environment where all employees, regardless of gender, age, background, religion, sexual orientation, gender identity, or special needs, are equally valued.