Technical Customer Support

Syntegon Technology (Thailand) Co., Ltd. • Bangkok

Full-time

No.1858/83-84 INTERLINK Tower Bang Na 1858/83-84, 10540 Bangkok

from today

We are a leading global provider of processing and packaging technology. We develop and produce intelligent total solutions for the pharmaceutical and food industries in over 15 countries. Together with you and more than 5,800 colleagues, we want to turn our ideas and visions into intelligent and sustainable machines and services that make life easier for people all over the world. Originating from Germany, we draw on 160 years of experience with a global presence of more than 30 locations.
Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service-HUB, approximately 50 colleagues (Sales, Technical Support and Admin) are devoted to supporting our customers in SEA, Korea, Taiwan, Pakistan and Australia/New Zealand.

We are expanding our sales-team in Asia Pacific. The growing business and additional responsibilities require an extended team of motivated and experienced sales colleagues. In this role, you will interact daily with colleagues from various countries.

Customer satisfaction is our key goal in our work and the basis for our growth.

Your duties

Part identification to support Spare part business for Legacy equipment
Support on Part clarification with COCs / ESCs
Support on PLC software programming for Legacy equipment
Design of machine Modernization and upgrading projects (CAD, BOMs, Components research etc.) based on Market requirement for Legacy equipment
Prepare Modernization quotations to support Area Sales Manager Modernization business
Maintain documentation (modernization BOMs, installed machine BOMs, user manuals, internal technical document etc.)
Define economical recommendation / alternative solution for obsolete parts.
Customer visits are sometimes required to assist Area Sales Managers in negotiation with customers and present solutions.

Your profile

Bachelor’s degree in engineering or related fields
2–3 years of experience in sales support, field service engineering, or operations within a manufacturing or service environment
Project management experience is an advantage
Proficient in MS Office and CRM; experience with SAP is preferred
Good command of English, both spoken and written
Hands-on, detail-oriented, with strong analytical skills
Excellent communication and interpersonal abilities
Ability to work independently and lead cross-functional teams

Compelling Reasons to join us:

Your Attractive Compensation Package

Benefit from competitive salaries and attractive additional benefits.

Your Work-Life Balance

For a better balance between work and personal life, we support you with flexible working time models.

Your Development

We support your career with personalized training opportunities and promote your career development, for example, through our talent programs.

Your Contribution

Sustainability is part of our identity. We promote a dynamic culture of innovation where you can contribute your ideas and creativity.

Your International Environment

Immerse yourself in an intercultural work environment and work on exciting projects worldwide.

Your Health

We promote health and well-being with a variety of health offerings.

My Job. My Passion.

My passion is to make highly complex packaging systems work to the point.

My passion is to achieve the best result for the department both qualitatively and commercially.

My passion is to make highly complex machines work with just a few lines of code.

My passion is to develop a new machine concept from sketch to fully functional machine.

Get to know us better

Your career as engineer at Syntegon

Syntegon - Processing and Packaging Technology

Diversity, Equity & Inclusion

Syntegon is a globally operating company that values diversity. We explicitly welcome an environment where all employees, regardless of gender, age, background, religion, sexual orientation, gender identity, or special needs, are equally valued.