Field Service Technician

Responsible for installation, testing, analyzing, maintaining, repairing and training on Syntegon  products at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon.

• Provide turnkey support for start-up, IQ, OQ, and PQ, on new machine installations.
• Provide updates and modifications to machine control software at customer sites and training customers on use and maintenance of equipment.
• Coordinate development activities and upgrades related to updating and improving machine functionality.
• Provide support to customers, Customer Service and Sales, as required.
• Work in a cleanroom environment, fully gowned. Work in tight quarters; on top and underneath equipment standing, stooping, kneeling and bending continuously (approx. 66% of the time).
• Maintain a flexible schedule allowing for travel on short notice. Travel extensively in North America as well as worldwide, when needed. Approximately 75% travel required.
• Maintain necessary machine configuration documentation during installation.
• Participate in continuous training, as needed, in order to maintain technical expertise and proficiency on new equipment and existing systems applications through internal training.
• Process detailed expense and trip reports on all service visits, in a timely fashion.

BASIC REQUIREMENTS

• Must have a 2-year Technical degree with a minimum of 2+ years of experience working on Packaging Equipment OR 5+ years overall experience in the Packaging Industry.
• Must possess a minimum of 5+ years’ experience in repair and maintenance of capital equipment
• Lift up to 50 lbs. on a regular basis
• Maintain a flexible schedule allowing for travel on short notice. Travel extensively in North America as well as worldwide, when needed. Approximately 75% travel is required.
• Submit to safety, background, and drug/alcohol testing as required by customer(s).
• Valid Drivers license 

PREFERRED QUALIFICATIONS

• BS in Electrical Engineering is preferred.
• Prior work experience in repair/maintenance of control systems, such as servo drives, HMI's and programmable controllers.
• Experience with cGMP and GAMP requirements in the Pharmaceutical Industry
• Strong customer service focus on the ability to assure customer confidence in the operation of equipment.
• Bilingual (German, Spanish)
• Ability to support various software control platforms for complete packaging lines.
• Proficiency in operating controls
• Demonstrated advanced mechanical, electrical and software skills. systems of equipment (Allen Bradley, Siemens, PLC, PMAC, etc.)

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.

NOTE: All official Syntegon job postings can be found at www.syntegon.com.  Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Raleigh, New Richmond, and Minneapolis) prior to the job offer.

The expected compensation range for this non-exempt position is between $75,000 to $95,000 per year based on a full-time schedule.  

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

The welfare of our employees’ matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.

Benefits:

• Health insurance
• Extended benefits to include: dental, vision, and prescriptions
• 401(k) matching
• Benefits from day one (no waiting period)
• Life Insurance
• Short & Long Term Disability Insurance – Employer paid
• Education Assistance Program
• Paid Time Off
• Paid Holidays
• Employee Assistance Program

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.