Field Service Engineer

Key Responsibilities:

The Field Service Engineer will:

• Install, commission, and maintain new packaging lines, ensuring they meet agreed specifications
• Conduct site acceptance tests and troubleshoot equipment issues across the entire range of secondary packaging equipment
• Provide customer training on routine maintenance and operation of Syntegon Packaging equipment
• Training customer in routine maintenance and operation of Syntegon Packaging equipment.
• Resolve electrical, mechanical, and software issues, identifying root causes and liaising with the engineering team when necessary
• Manage customer expectations and provide detailed reporting following site visits
• Support product trials and work to tight timescales to minimise downtime
• Engage in ongoing product training to maintain up-to-date knowledge of Syntegon equipment

Qualifications:

• Experience in field service, preferably in packaging engineering
• Qualifications in Mechatronics, mechanical or electrical engineering
• Understanding of FMCG & GMP manufacturing industry
• Proficiency in electrical, mechanical, and software engineering, including:
• Modern and legacy control systems
• High-speed packaging machine adjustment and optimisation
• PLC theory and implementation (e.g., RsLogix, Simatic Step7)

Knowledge and Skills:

• Commercial awareness. Being able to spot opportunities, confidence to talk to the customer about products we can offer, before reporting to sales.
• An understanding of a high-level of customer service
• Ability to prioritise and work to challenging deadlines
• Good communication skills
• Ability to work remotely, with time away from home
• Full driving license

We are a group of open-minded and high-spirited collaborators. We emphasize collaboration and mutual support. We are more than happy to support your wishes of improvement within your area of expertise. Besides that, we offer a fine salary package, lots of benefits, and various fun social activities.

Syntegon offer:

• Competitive salary
• 25 days holiday per year + public holidays
• Staff discount for various retailers including access to company benefits 
• Medical cash plan
• Life Assurance (7 x annual salary)
• Income protection 
• An excellent opportunity to gain experience within a global company.