Director Service BU Food Vertical

The Director Service BU Food Vertical drives growth of our service business and ensures  a customer centric service experience. This role leads Expert Service Centers (ESC) heads, collaborates with site managers, and develops training programs. Additionally, the Director Service promotes Service Level Agreements to the sales force. In addition to the above tasks, you are also responsible for:

• Drive double digit service growth with a focus on spare part packages, innovative modernizations and tailored service products.
• Develop and market a product modernization portfolio that brings customer value.
• Be the bridge between the service teams in the different BU Food Vertical sites, our Centers of Competence of the different technologies and the regional sales organization
• Utilize a consultative/value selling approach to offer Service Level Agreements with comprehensive commercial and technical expertise.
• Ensure that delivery performance consistently exceeds customer expectations.
• Foster collaboration, knowledge sharing, and support across business units and regions.
• Align processes, methods, and tools seamlessly across the BU and regions.

In addition to having at least 5 years of experience in a service role in the machinery industry, you also:

• Have a degree in a technical or commercial field.
• Possess strong leadership and team management skills and excellent communication and interpersonal abilities.
• Have experience in a senior management role within the packaging industry or a related field is a plus.
• Have a proven ability to drive service growth and profitability.
• Have strong communication skills, coupled with excellent intercultural and interdisciplinary leadership skills, are essential, along with strategic and conceptual thinking abilities.
• Proficiency in written and spoken English is a must.

In addition to offering you a challenging international position, we also offer:

• Stability and continuity with an employer with international allure.
• Pleasant, collegial working atmosphere with enthusiastic and professional colleagues.
• A high degree of responsibility in your role.
• Attractive primary and secondary employment conditions. 

If you are enthusiastic after reading this vacancy, please apply via the 'Apply' Button. If you have any questions, please send an email to: birgit.sadiki@syntegon.com