Contract Manager, Aftermarket Services

A Contract Manager is responsible for planning, organizing, and directing the completion of specific predefined contractual functions within an organization, ensuring they are delivered on time, within budget, and according to the defined scope, by managing resources, monitoring progress, and mitigating risks throughout the contract’s lifecycle.

Key Responsibilities

• Manage contracts within CRM and SAP systems, including contract and data entry, modification, invoicing and execution.
• Implement and oversee customer maintenance programs.
• Serve as the primary customer contact, facilitating meetings, reports, technical support, and issue resolution.
• Review, analyze, and renew contracts while ensuring compliance by all parties.
• Coordinate part deliveries and technician visits with customer maintenance and production teams.
• Collaborate with customers, field service, logistics, vendors, and sales teams to fulfill contract obligations.
• Utilize the SYMS maintenance system for task completion.
• Cultivate strong customer relationships to ensure their needs are met.
• Resolve invoice and payment discrepancies with customers and Accounts Receivable.
• Occasionally travel (up to 10%) for complex maintenance or rebuild projects.

Basic Requirements                                                                                                

• Bachelor's degree in related field or in lieu of degree equivalent related work experience.
• 3+ years’ experience in a fast paced, high volume, customer support role
• 2+ years’ experience working with an enterprise resource planning system (ERP)
• 2+ years’ experience working with Microsoft Office

Preferred Qualifications

• Ability to manage and resolve customer conflicts or issues.
• Strong detail orientation, organization, and time management skills.
• Skilled at adapting to ambiguous and changing situations that impact customer service.
• Ability to build relationships with internal and external customers.
• Ability to complete work with minimal supervision.
• Experience reading technical documents.
• Knowledge and experience working in SAP.
• Bi-lingual skills in Spanish or German, highly desired.

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.

The expected compensation range for this position is between $70K and $100K per year plus bonus and is based on a full-time schedule.

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

All your information will be kept confidential according to EEO guidelines.

NOTE: All official Syntegon job postings can be found at www.syntegon.com.  Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Decatur, Oldsmar, Raleigh, New Richmond, Minneapolis and Allendale) prior to the job offer.

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.