- Serve as the primary technical owner for JIRA and other Atlassian tools, such as Confluence.
- Administer, configure, and maintain JIRA projects, workflows, permissions, and other settings to support business needs.
- Oversee system upgrades, patches, and regular maintenance to ensure the stability and performance of Atlassian tools.
- Develop and implement custom scripts, plugins, and automation to enhance JIRA functionality.
- Work closely with development teams, project managers, and business analysts to understand project needs and translate them into technical solutions.
- Collaborate with IT, security, and compliance teams to ensure that Atlassian tools meet organizational standards and policies.
- Monitor the performance and usage of JIRA and other Atlassian tools, identifying areas for improvement. Ensure compliance with SLAs and OLAs related to the support and maintenance of Atlassian tools.
- Proactively identify opportunities to improve system performance, user experience, and business processes
- Generate and analyze reports on system usage, project metrics, and user activity to provide insights and recommendations.
- Oversee the lifecycle of all applications from implementation to retirement.