Summary
Responsible for managing the end-to-end sales process for imported pharmaceutical solid packaging equipment, from lead generation through order intake. Serve as the primary customer liaison and coordinate Syntegon resources to define customer requirements, specify engineering solutions, recommend design modifications, and resolve technical issues to ensure high customer satisfaction and successful project delivery. Successful candidates may support mid-west or west regions.
Key Responsibilities
- Generate and qualify sales leads, develop quotations, and drive order intake.
- Establish and maintain positive, technically credible relationships with customers and prospects to position Syntegon as a supplier and partner of choice.
- Develop and execute a regional sales strategy in collaboration with key stakeholders.
- Build and maintain multiple contacts within customer organizations; map organizational structure to identify decision makers and influencers.
- Work closely with customer representatives to evaluate specifications, define requirements, and develop technical solutions in coordination with internal resources (e.g., Application Engineers, Syntegon resources).
- Collaborate closely with aftermarket/service teams to drive repeat business and long-term customer relationships.
- Consistently use CRM to record meeting notes, track opportunities, and disseminate project information across the organization.
- Gather and report market intelligence on competitors, product features, pricing, and industry trends; provide actionable feedback to inform strategy.
- Support customer satisfaction throughout the project lifecycle by providing consultation, escalation management, and coordination of delivery and acceptance activities.