ITSM Specialist

As part of the global IT-Department at Syntegon, you will be responsible for applications and processes in the area of ITSM and IT-Infrastructure.

• Customize Syntegon's ITSM application to meet the specific requirements of the organization by tailoring workflows, forms, and automation rules. Additionally, you act as the application owner of our CMDB.
• Design and optimize workflows for incident management, service request management, change management, problem management, and other IT processes.
• Provide training and support to end users and IT staff on how to use the ITSM tools, including creating documentation and conducting training sessions.
• Monitor applications within scope and identify opportunities to improve processes through automation and integration.
• Collaborate with other IT teams, process owners, and key users to ensure optimal process efficiency, a positive user experience, and alignment with security policies.
• Administer user access, permissions, and groups in accordance with Syntegon standards and best practices for the applications within your scope.
• Create and maintain custom automations using scripting languages such as PowerShell.
• Budget planning and reporting in relation to the tools within your responsibility.

• Completed a university degree in Information Technology, Computer Science, or a related field (or a comparable qualification).
• At least 3–5 years of experience in managing and administering ITSM applications or other IT infrastructure tools (such as CMDB or monitoring platforms).
• Strong knowledge of ITIL practices, especially in configuration and change management.
• Experience with Ivanti Neurons would be beneficial.
• Solid understanding of application life cycle management, troubleshooting, and user support.
• Excellent problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Fluent in both written and spoken English and Spanish.
• Willingness to travel (approx. 10%).

For Syntegon and its subsidiaries, diversity is a key concern. We explicitly welcome an environment where all employees, regardless of gender, age, origin, religion, sexual orientation, gender identity, or special needs, are treated equally. If this job posting uses only the male form, it is for readability purposes and refers to individuals of all genders.